Transform Your Contact Centre Operations

More and more customers are demanding omni-channel support and customized experiences from contact centers, all the while expecting the requests of their customers to be resolved in a personalized timely and accurate manner. Nowadays, one of the biggest weapons that contact centres have to achieve customer satisfaction and improved efficiency is automation, specifically robotic process automation (RPA).

Benefits of automation for contact centres

• Improved customer and employee experiences
• Reduced average handling time (AHT)
• Enhanced accuracy & regulatory compliance
• Digital transformation initiatives delivered in a personalized manner which generates revenue (ROI)

Key Takeaways from the Webinar

• Introduction to automation for customer experience
• Overview of how UiPath can deliver end-to-end customer experience automation
• Integration of Amazon Web Services (AWS) and Druid chat-bot