Without a doubt, RPA (Robotic Process Automation) was already on the radar of many UK businesses at the start of last year. Simon Perks, Head of Robotics and AI at a UK digital transformation consultancy called Agilisys, for example, claims to have been working pre-pandemic with a client that’s used the approach to cut the time needed to assess a claim from 15 days to just 24 hours–which means that whereas a person would previously need 12 minutes to process a form, their new virtual worker assistant is able to do it in three.
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economy
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IT spending in EMEA is forecast to total $1.075 trillion in 2021, an increase of 2.8% from 2020, according to the latest forecast by Gartner, Inc. IT spending in the region is expected to decline 6.5% in 2020.