Pegasystems announced Pega Process AI – a set of Pega Platform capabilities that help organizations optimize their business and customer operations in real time. By infusing self-optimizing AI and decision management into its low-code process automation software, Pega offers a solution that should intelligently triage millions of incoming customer requests, transactions, and other events at enterprise scale.
As digital expectations continue to skyrocket, organizations are turning to process automation to more efficiently assist their employees and customers. According to Pega most automation solutions are too slow and rigid to meet the dynamic needs of the enterprise and even lack basic business rules capabilities. While some automation offerings have been enhanced with AI, they still can’t scale enough to analyze the massive streams of data signals being emitted from customers that can help organizations make smarter decisions.
Process AI is meant to turbocharge the value of process automation by applying real-time AI, event stream processing, machine learning, decisioning, and natural language processing (NLP) to any business process. These capabilities analyze millions of streaming events and immediately make intelligent decisions so each case gets quickly resolved. Using hundreds of self-learning models, Process AI also streamlines inefficient processes on the fly to better optimize business outcomes. This enables enterprises to more effectively and efficiently resolve events – and even anticipate issues before they arise – so they deliver the best possible customer and employee experiences.