Customer contact must deal with a fairly complex ecosystem of fragmented data across different sources. To manage this mission critical ecosystem, a robot can play an essential role and eliminate challenges like fragmented data and delivering personalization. And above all, to eliminate the frustration a lot of customers experience (CX) in their dealings with companies: ‘30% of a total call duration is silent time.’
Roboyo, a provider of intelligent automation, has entered the UK as part of its global expansion to support clients worldwide. To spearhead this client-centric growth, it has added two high-calibre business service leaders to its senior team. Roboyo has appointed ex-North Highland UK CEO, Charles Vivian as UK Managing Director and ex-Mckinsey and former Russell Investments CEO, Andrew Doman as Chairman.
Without a doubt, RPA (Robotic Process Automation) was already on the radar of many UK businesses at the start of last year. Simon Perks, Head of Robotics and AI at a UK digital transformation consultancy called Agilisys, for example, claims to have been working pre-pandemic with a client that’s used the approach to cut the time needed to assess a claim from 15 days to just 24 hours–which means that whereas a person would previously need 12 minutes to process a form, their new virtual worker assistant is able to do it in three.
Evros Technology Group has been delivering design, supply, implementation and IT infrastructure support services to clients for 30 years. Its offerings include managed IT services, cloud solutions, IT outsourcing, networking and security, technology recruitment, business continuity, and procurement solutions.
Oxbotica, provider of autonomous vehicle software, has announced the completion of a $47 million Series B investment. The funding will accelerate Oxbotica’s commercial deployment of its autonomy software platform across multiple industries and key markets. Oxbotica’s is deploying its autonomy software in industrial use cases in advance of rolling out in urban passenger transportation applications in the future.
RockingRobots recently sat down with Karen Inbar, Director of Product Marketing at robotic process automation supplier NICE, to get her perspective on how the approach is being seen in the UK market.
Despite being relatively new, Robotic Process Automation (RPA) is evolving rapidly and proving its essential value in software testing. In the coming years, it is possible that RPA will become a vital part of the technological and automation landscape.
Enterprise software industry veteran Gavin Mee–who’s held leadership roles at Adobe, Salesforce and Oracle–became Managing Director of UK & Ireland at RPA leader UiPath in December. We were lucky enough to be the first press to speak to him about his new role.
New research has shown robots can encourage people to take greater risks in a simulated gambling scenario than they would if there was nothing to influence their behaviours. Increasing our understanding of whether robots can affect risk-taking could have clear ethical, practiCal and policy implications, which this study set out to explore.
Next week (December 15 to 17 inclusive), Robotic Process Automation (RPA) market leader UiPath is hosting the ‘Reboot Work Festival’. The virtual event’s aim: highlight the ways companies are using automation to reinvent the way they work and free their employees to realise their potential, and it includes some fascinating-looking automation use case studies live on-stage on Day 3, Customer Day.
