Tag:

call center

Bots & Business International
Gartner: Conversational AI will reduce contact centre agent labour costs by $80 Billion in 2026

by Marco van der Hoeven 2 september 2022

by Marco van der Hoeven 2 september 2022

By 2026, conversational artificial intelligence (AI) deployments within contact centres will reduce agent labour costs …

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Bots & Business International
Local council in UK adds new services to call centre with AI

by Pieter Werner 22 augustus 2022

by Pieter Werner 22 augustus 2022

Wrekin Council in the UK, deploying an AI Assistant, managed to cut extremely high waiting …

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