CM.com, provider of cloud software for conversational commerce, intends to acquire Consumer AI technology company Building Blocks. The company combines data science software with data science services empowering its customers to build more relevant and personalized interactions across their businesses.
Tag:
CX
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NICE has released Enlighten AI for Complaint Management, which automatically identifies and categorises consumer complaints as well as automates the remediation process to drive regulatory compliance and improve customer satisfaction, reducing churn.
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Customer contact must deal with a fairly complex ecosystem of fragmented data across different sources. To manage this mission critical ecosystem, a robot can play an essential role and eliminate challenges like fragmented data and delivering personalization. And above all, to eliminate the frustration a lot of customers experience (CX) in their dealings with companies: ‘30% of a total call duration is silent time.’
