government

Worldwide government IT spending is forecast to total $588.9 billion in 2023, an increase of 6.8% from 2022, according to Gartner. Government organisations are continuing to modernise legacy IT and invest in initiatives that improve access to digital services as constituents increasingly demand experiences that are equivalent to online customer interactions in the private sector.

The San Francisco Police Department does not get permission to use robots equipped with lethal weapon. In a surprising U-turn the San Francisco Board of Supervisors have reversed their earlier first round vote that allowed police to kill suspects with robots. This result of the second round of voting came after massive public outcry against deploying killer robots.

Wrekin Council in the UK, deploying an AI Assistant, managed to cut extremely high waiting times by 50%, shifting many users to digital. A year into the AI assisted operations, new services are added to support residents and lessen strain on staff. The Council’s AI acceleration eliminated the need to employ additional headcount, which is important given the current struggle to recruit and retain staff in the sector.

How do you accelerate RPA in the US federal government, an entity with over two million civilian employees across more than one hundred agencies? Gerard Badorrek has tackled this challenge as the CFO of a US Government Agency.  

In the United States the National Artificial Intelligence Advisory Committee (NAIAC) was officially launched. This committee is to provide recommendations on a broad range of topics regarding AI to the president and congress.

In three years time RPA has become a widespread process automation tool in the US Federal Government. Several RPA programs implement the technology at scale and achieve significant results for the federal workforce, according to the report The State of Federal RPA,  which assesses RPA programs’ maturity and its impact.

Gartner identified the top 10 government technology trends for 2022 that can guide public-sector leaders in accelerating digital transformation and mitigating disruption risks. One of them is hyperautomation. ‘75% of governments will have at least three enterprisewide hyperautomation initiatives launched or underway in the next three years.’

‘Bürokratt,’ set to go live this year, will allow citizens to access and use digital public services via text, chatbot and eventually just their voice, says Tallinn

The National AI Initiative Office of the federal government of the United States has established an AI Researchers Portal on AI.gov. It is created in partnership with Federal departments and agencies and the Networking and Information Technology Research and Development coordination office. The portal connects AI researchers to Federal resources that can support their research, including data, computing, and testbeds, as well as AI-relevant grant funding programs. 

By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services, according to Gartner. Governments that continue to focus on citizen and employee experience initiatives separately will miss out on essential synergies to effectively transform their services. AI and hyperautomation play an increasing role in this transformation.