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Hampshire Trust Bank to implement robotic process automation (RPA)

by Pieter Werner

Hampshire Trust Bank has signed a partnership with data automation firm Centelli to implement robotic process automation (RPA). Powered by UiPath, this RPA platform will support Hampshire Trust Bank’s lending operations.

The new system is charged with helping Hampshire Trust Bank’s specialist mortgages team to reduce its manual processes. Charles McDowell, managing director of specialist mortgages at the bank, says it is an “industry leader” when its comes to using technology.

“The RPA solution will not only cut down on repetitive manual processes, it will dramatically reduce the human interaction needed.”McDowell says this allows his team to focus on “delivering better and more for our brokers.”

According to Hampshire Trust Bank chief information officer Russ Fitzgerald, the bank has a number of “complex IT applications”. He adds: “We needed to improve their integration as we look to further automate our processes and invest heavily in industry leading technology.”

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