Relay Robotics, leading manufacturer of autonomous service robots to the hospitality industry, introduced its newest hotel robot, Relay2, at the NYU International Hospitality Industry Investment Conference. This announcement comes at a key economic time. More than 402,000 jobs remain unfilled in leisure and hospitality, leaving 87% of hotels short-staffed, according to the recent AHLA Survey on hotel staff shortages.
Relay2 uses Relay’s proprietary elevator technology to support all elevators from the major elevator companies including OTIS, Schindler, TK, Mitsubishi, KONE, and others. This enables Relay2 to navigate throughout a hotel, enabling deliveries from the front desk or kitchen directly to hotel guest rooms within an average time of 4 minutes.
Relay robots are featured at hotels and resorts worldwide, including Hilton, Hyatt, IHG, LUMA, Mandarin Oriental, Marriott, Radisson, Sonesta, and Wyndham and are sold on a monthly subscription basis or RaaS (Robots as a Service).
“Hôtel Monville has had our Relay robot for several years and we are excited about the newly designed and enhanced Relay2,” said Jean-Cédric Callies, Director of Sales & Marketing, Hôtel Monville, Montreal, Canada. “The multifunctional accessories allow delivery of wine bottles and new items that provides us with a valuable opportunity to integrate additional hotel services, which will delight our guests and create a more memorable experience.”