trust

Businesses could soon face an AI trust gap with customers, according to a new survey of more than 14,000 consumers and business buyers across 25 countries. As brands increasingly adopt AI to increase efficiency and meet increasing customer expectations, nearly three quarters of their customers are concerned about unethical use of the technology.

As AI becomes increasingly realistic, our trust in those with whom we communicate may be compromised. Researchers at the University of Gothenburg have examined how advanced AI systems impact our trust in the individuals we interact with.

Two researchers from Georgia Tech are studying the trust-repair strategies that robots can use when they deceive humans. Kantwon Rogers, a Ph.D. student, and Reiden Webber, an undergraduate in computer science, are researching robot deception in a driving simulation to explore the effectiveness of apologies to repair trust after robots lie.

Humans are less forgiving of robots after multiple mistakes—and the trust is difficult to get back, according to a new University of Michigan study. Similar to human co-workers, robots can make mistakes that violate a human’s trust in them. When mistakes happen, humans often see robots as less trustworthy, which ultimately decreases their trust in them. 

As industries begin to see humans working closely with robots, there’s a need to ensure that the relationship is effective, smooth and beneficial to humans. Robot trustworthiness and humans’ willingness to trust robot behavior are vital to this working relationship. However, capturing human trust levels can be difficult due to subjectivity, a challenge researchers at Texas A&M University aim to solve.

A team of researchers from the Universitat Oberta de Catalunya (UOC) analysed people’s primary motivations and their trust in the use of robotics in surgery. After analysing the opinions of around 28,000 citizens from 28 countries in the European Union, the results of this study present a broad spectrum of attitudes stemming from a lack of trust in robot-assisted surgery (RAS).

Humans expect that AI is Benevolent and trustworthy. A new study reveals that at the same time humans are unwilling to cooperate and compromise with machines. They even exploit them.

Autonomous systems are affecting virtually all aspects of society, so future designs must be guided…