People in Robotics

In customer service it is important to achieve an equilibrium between automation and the human touch. A robot can be of great value. But there comes a point where humans provide the added value, and are able to prevent frustration by the customer. We talked about bots and customer service with Darren Parker,  Director EMEA Enterprise Customer Success at Zendesk. The key is the classic ‘know your customer’.

Logistics giant Deutsche Post DHL is using AI to prepare employees for the future workplace and increase internal placements. VP group learning, talent and platforms Meredith Taghi tells Siân Harrington why skills are its new currency, why career marketplace is the new talent management and what lessons she has learned from implementing an AI tool.

With the recruitment of Swiss distributor Robo Meier, Dutch firm Smartrobot Solutions will now offer its successful care robot Maatje in Switzerland as well. In addition to the approximately 300 copies of this robot that are already active in the Netherlands, there are now editions for many different countries in various languages, from German and French to Finnish and Turkish.

RPA is booming. A growing number of organisations recognize the potential of robots to eliminate repetitive administrative tasks for their workforce. But as RPA is growing, it is also evolving into an even more intelligent digital workforce. The combination of AI and RPA already enhances many automation solutions. Rocking Robots talked tot wo experts on the subject: Boris Krumrey, Global VP Automation Innovations at UiPath and Mathijs Gast, CEO of Dutch AI/RPA provider Ciphix.

The popularity of process mining rapidly increases: more and more companies embark on a process…

Teradyne today announced that Kim Povlsen has been appointed President of Universal Robots. Povlsen, a Danish native, brings global executive leadership from a high-tech and commercial perspective and will lead Universal Robots’ next stage of growth and innovation. His appointment reinforces Teradyne´s commitment to Universal Robots’ Danish origin and its role in further developing the local robotics community. Kim begins his new role at Universal Robots on March 1, 2021.

Si plusieurs études soulignent les bonnes perspectives de croissance de la Robotic Process Automation, les déploiements se font en douceur et uniquement dans quelques secteurs. La France se place dans la moyenne des pays convertis à la RPA.

SME has named Twenty women making their mark in robotics & automation. The international group of remarkable women on the list  represent a comprehensive cross section of technologies in robotics and automation. The list was developed by U.S.-based SME in consultation with several leaders across the robotics and automation industries. SME is a nonprofit association of professionals, educators and students committed to promoting and supporting the manufacturing industry.

La crise du coronavirus a boosté le recours à l’automatisation robotisée des processus (en anglais RPA) au sein de Randstad France, a déclaré récemment sa CFO, Odile Schmutz, lors d’un festival digital organisé par UiPath.

The coronavirus crisis has given a major boost to the use of robot-assisted process automation (RPA) in Randstad France. CFO Odile Schmutz pointed out recently during a digital festival organized by specialist UiPath.