In this videoreport, made at Hyperautomation 2023, Jeroen van Genuchten from ING Bank delves into the organization’s transformative journey in integrating robotics and artificial intelligence (AI). With a rich history in robotics, ING has developed substantial robot factories, paving the way for a new era of technological advancement.
Van Genuchten discusses how ING is now leveraging its deep expertise in robotics to explore the vast potential of AI. He highlights a significant leap in customer service efficiency. The incorporation of intelligent software allows the bank to decipher intricate patterns in documents like salary slips, a task previously unmanageable for robots. This innovation not only speeds up the process but enhances the overall customer experience.