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Ultimately, it’s about people, not technology. It has become clear again in 2020 that technology and innovation are not an end goal, but tools that are used to achieve a business or social goal. That is one of the recurring themes in the conversations we have had for Rocking Robots this year.
Forrester: ‘Identify process experts in your organisation. Then listen to them!’
IDC: ‘Every organisation should develop an automation strategy in 2021’
Global pharma giant Takeda to reveal how it’s using automation at next week’s Reboot Work Festival
Interview: Das leistet Künstliche Intelligenz im Contact-Center
RR Exclusive with Gavin Mee: ‘RPA has come of age in the pandemic’