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Aviation, the pandemic and RPA

by Marco van der Hoeven

One of the worst affected sectors in the current corona crisis is aviation. KLM subsidiary Transavia has also been affected by the consequences of the corona outbreak. Numerous flights have been canceled or changed, which threatened to lead to a lot of work pressure and hassle on the administration. Together with Ciphix, Transavia has been able to overcome this by quickly deploying a virtual employee.

According to the International Air Transport Association (IATA), European airlines are estimated to lose more than three-quarters of their revenue from passenger transport this year. Worldwide, aviation is missing 233 billion euros in passenger turnover this year. And according to the site Flightradar24, air traffic decreased by 90 percent between the beginning of March and the beginning of April.


This has profound implications for airlines, who have to deal from one day to the next with flight cancellations, cancellations and related administrative processing. That is a peak that a company cannot prepare for.

Virtual employee

That is why Transavia turned to RPA supplier Ciphix for help to help the administration scale up. To this end, Ciphix subsequently built a software robot with UiPath technology, which acts as a virtual employee who takes the burden off the administration.


At 10 a.m. on a Thursday morning, the people from Ciphix and Transavia started an analysis of the process to be automated. What helped in this was that Transavia has well-documented work instructions and process flows. This speeds up the design and architecture of the new digital colleague. A User Acceptance Test (UAT) was carried out on Friday early in the evening – within 16 working hours. Then the robot was ready to join the team, much to the relief of the Transavia team.

Valuable tasks

An important advantage of RPA that is shown in this case is the high implementation speed. The team went from kick-off to implementation within 16 hours. And from that moment on, the organization benefits from unlimited scalability. Processes with a high volume of repetitive tasks can cause a great backlog of work. RPA can optimize those repetitive tasks in the processes, eliminating the backlog and allowing employees to focus on more valuable tasks.

Pictures: Transavia



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