insurance

Improving the customer experience and operational excellence, not growth, is the driving force of the majority of insurance digitalisation initiatives in 2023, according to a new Gartner, Inc. survey of insurance CIOs and technology executives.

At DIA Munich 2022 UiPath hosted a round table titled Automation & AI in insurance. Manage the transformational change. At this meeting representatives from both UiPath and senior executives  from leading insurance companies discussed key aspects of automation in insurance.

On September 28-29 DIA Munich 2022 will be held, a massive Global Insurtech Festival. Meet peers and pioneers from around the globe and experience two days jam-packed with industry insights on automation. It is still possible to register here:

On June 14th a broad spectrum of aspects regarding automation will be highlighted at UiPath Together 2022. One of the industries which will be discussed on stage is Insurance, as sometimes unexpectedly innovative part of the sector Finance.  Rocking Robots discussed trends in insurance and automation with Elaine Mannix, Insurance Industry Expert at UiPath.

How do you build a business case for RPA in insurance, and what roles are involved? In this edition of Elaine’s Chat Elaine Mannix,  Insurance Industry Expert at UiPath, addresses the crucial elements of a business case and the feedback she has received from several business roles when automating in insurance.

Insurance is heavily involved in the digital transformation. This means automation in this sector shifts…

NN is one of the pioneers in robotisation in the Netherlands. A robotisation project was launched five years ago and has since led to several hundred digital staff who assist employees by taking repetitive tasks off their hands. Rocking Robots discussed this matter with Peter Vlam, Manager Process Management & Innovation at NN.

Implementing automation in daily operations is not a question anymore in most insurance companies. The…

Dutch insurance company a.s.r. deploys Robotic Process Automation (RPA) to perform the legally required Customer Due Diligence Check for insurance claims. This was a time-consuming administrative process for people, which is performed much faster and more accurately by the RPA robot. Rocking Robots spoke interviewed product owner Ruben Tondeur, and the makers Kelly Adams and Huub Ackermans of Ciphix.

Insurance can profit hugely from automation like RPA. But to do so, a few conditions must be met. It is important to align automation initiatives with business strategy and goals, while at the same time keeping projects within reasonable limits. And, most importantly, execution has to follow the same principles as change programs. People are at the centre of enabling and unlocking the benefits of this technology. They need to embrace the ‘what’ and ‘why’ to make automation programs go beyond task automation to enterprise-wide automation.