insurance

Insurance is heavily involved in the digital transformation. This means automation in this sector shifts…

NN is one of the pioneers in robotisation in the Netherlands. A robotisation project was launched five years ago and has since led to several hundred digital staff who assist employees by taking repetitive tasks off their hands. Rocking Robots discussed this matter with Peter Vlam, Manager Process Management & Innovation at NN.

Implementing automation in daily operations is not a question anymore in most insurance companies. The…

Dutch insurance company a.s.r. deploys Robotic Process Automation (RPA) to perform the legally required Customer Due Diligence Check for insurance claims. This was a time-consuming administrative process for people, which is performed much faster and more accurately by the RPA robot. Rocking Robots spoke interviewed product owner Ruben Tondeur, and the makers Kelly Adams and Huub Ackermans of Ciphix.

Insurance can profit hugely from automation like RPA. But to do so, a few conditions must be met. It is important to align automation initiatives with business strategy and goals, while at the same time keeping projects within reasonable limits. And, most importantly, execution has to follow the same principles as change programs. People are at the centre of enabling and unlocking the benefits of this technology. They need to embrace the ‘what’ and ‘why’ to make automation programs go beyond task automation to enterprise-wide automation.