automation

Improving the customer experience and operational excellence, not growth, is the driving force of the majority of insurance digitalisation initiatives in 2023, according to a new Gartner, Inc. survey of insurance CIOs and technology executives.

This year Rocking Robots again reported on trends and developments in AI, robotics and RPA. Especially the eventreports attracted a lot of viewers. In this overview we recap the videos that typify the year 2022:

In Las Vegas Gartner highlighted the six trends that will have significant impact on infrastructure and operations (I&O) over the next 12 to 18 months. Automation and sustainability are set to play an important part in this timeframe.

Recently the CFO Automation Experience (CFOAX) organized the webinar State of Finance Transformation. At this event, research by the Business School of the University of Amsterdam was presented on the state of the digital transformation in finance according to executives from all over Europe.

FastPath Automation (FPA), the Intelligent Automation and RPA division of CoSo Netherlands, today announced a partnership with work graph company Soroco. Through this partnership, FPA will integrate Soroco’s Scout, a work graph platform, into its business solutions.

Last week the City of Amsterdam received the 2022 Softbot Award for their innovative use of RPA. This award celebrates innovation in automation, with a broad spectrum of use cases from both public and private sector.  “A few years ago, RPA was mainly seen as a technology with which organizations started experimenting on a small scale. Now we see that we are in discussion at board level about organizing organizations differently with intelligent process automation.”

UK RPA provider The Robot Exchange will enter the automation market in the Netherlands soon. It is a market that is rapidly growing, with already a broad range of providers. But CIO Phil Johnston sees room for Robot Exchange because of some features in the offering, like the Robot-as-a-Service concept and The DeVol Recorder, which substantially speeds up deployment.

Eighty-nine per cent of board directors say that digital business is now embedded in all business growth strategies, according to a new survey from Gartner. However, just 35% of board directors report that they have achieved or are on track to achieving digital transformation goals.

At DIA Munich 2022 UiPath hosted a round table titled Automation & AI in insurance. Manage the transformational change. At this meeting representatives from both UiPath and senior executives  from leading insurance companies discussed key aspects of automation in insurance.

Global RPA software and services market will be worth $20.1 billion in 2030, up from $4.8 billion in 2021, according to research firm ResearchAndMarkets.com in their report “Robotic Process Automation – Thematic Research”.